Terms & Conditions
All contracted business is with Ribble Apparel. Your statutory rights are not affected by these terms and conditions. Communication by email is legally binding, therefore an acceptance of quotation, mock-up visualisation and/or of the finished artwork is the customers’ responsibility.
Payment
We accept all major credit/debit cards via Paypal. All financial transactions are protected by a secure server (SSL) and all information is encrypted before it is processed. We also accept payment via BACS transfer should you wish to place an order offline. We cannot accept cheques.
Orders
Upon receiving your payment, we will e-mail a visual proof for you to check carefully and approve. Once you have approved the visual proof, your order is then confirmed and put to production. Our standard lead time is 3-7 business days from order confirmation. Please note - An order will not be put to production until you have approved our visual proof.
Artwork
We will normally advise if your artwork is not 'print ready' and additional fees will apply for editing or the reproduction of artwork. Should you wish to proceed with the original artwork (that we deem not 'print ready'), we will not be held responsible for sub-quality prints that are the result of sub-quality artwork files. Unless otherwise requested you agree to our use of the printed artwork for purposes of promotion, case studies, blogs and/or social media marketing etc. For information on preparing artwork, please see our About page.
Delivery
Please note that we do not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery. Special urgent deliveries can often be arranged but will usually be subject to additional charges, which will be charged to you at current commercial rates.
Delivery dates given are estimated unless specifically agreed as part of your quotation.
Cancellation & Returns
If an order is custom-made we cannot offer a return or refund unless;
a) the product does not match the order, or
b) the product is faulty
If the product(s) delivered does/do not match your order please contact us outlining the problem and we will arrange the return of the said goods. Please remember to include your original invoice number and the name that your order was placed under. If the goods have a problem relating to the quality of the product such as a misprint or a fault with the garment, then a photograph as well as description of the problem should also be e-mailed.
We cannot take action on an order until all of the goods are returned to us for inspection. Following the return of the goods a thorough assessment will take place and we will then deem whether the return is valid or not. If the problem relates to a production issue then a reprint of the goods may be offered to rectify the quality issue. Every product is custom-made to your specifications, so if the order has already been produced, we retain the right to solely offer a re-print when seeking to rectify any problem with an order.
Any problem with an order should be outlined within 24 hours of receiving the goods. Failure to inform us of a problem within 24 hours will mean that your order is deemed to have been checked and accepted.
Liability
We try to ensure that the information available on this website at any time is correct and accurate but cannot guarantee that it will be error free.
We do not accept liability for any errors and omissions either in any quotation or website material and reserve the right to change information, specifications and descriptions of listed goods, products and services. We reserve the right to alter prices and garment specifications without prior notice. Goods remain the property of Ribble Apparel until paid for in full.
Copyright & Trademarks
When placing an order with Ribble Apparel the customer accepts sole responsibility for the copyright and the reproduction of images. It is deemed you are the owner / have permission to reproduce artwork files and we accept no liability for infringements of copyright by the customer when artwork is supplied.
We may refuse to produce an order if the images or content are deemed to be offensive or may incite hatred.
All material on this website is the copyright material of Ribble Apparel. All rights are reserved. The copying or adaptation of the material on this website into any other work by any means is prohibited, except that you may print or download extracts of such material for your personal use. You are not granted any other rights in respect of copyrighted material.
All trade marks, service marks and trading names on this website are the property of Ribble Apparel and may not be used, reproduced, published, uploaded, posted, modified or transmitted in any way (other than for viewing the website or ordering goods) except with our prior written consent.